It’s your choice how much to spend on OfferUp Ads. Your budget can range anywhere from $5-500 per day. Remember, your OfferUp Ads cost can vary depending on where you choose to advertise and the demand in that area.
What’s the range I can spend?
Each campaign must have a minimum daily budget of $5 per day. This means your total minimum ad spend each month would be around $150. You can spend up to $500 per campaign per day.
How do I update my payment method?
To update your payment method:
- Log in to your account and click Settings.
- Click Payments.
- Add a payment method by clicking the Add a payment method button.
- Enter your payment information.
- Click Save.
Note: Once you’ve completed these steps, the new payment method becomes your default payment method for both new and existing ads.
You can set a different payment method as your default payment method by clicking Set as default. You can also delete a payment method by clicking Delete. Note: You can only delete a payment method if you have another payment method set as default.
Note: You can have multiple payment methods on file, but you can only have one default payment method at a time.
Do I need to advertise for a certain amount of time?
No. You can run your ad for any length of time, whether it’s a day, a week, a month, or more. Once you’ve activated your campaign, you can pause or cancel it at any time.
To pause a campaign, go to your portal and click the Manage button on the right, next to the campaign you’d like to manage. Then, click Pause.
To cancel a campaign, go to your portal and click the Manage button on the right, next to the campaign you’d like to manage. Then, click End. This will end and complete your campaign.
Keep in mind, changes made to a campaign after 4pm (regardless of timezone) will be billed the following day.
For more information on managing your ads, see How to create and manage an ad.
How am I billed for ads?
Your card is automatically charged monthly for the previous month’s campaigns and total ad spend. You will be charged for your first month’s advertising retroactively, one month from the day you created an ads account, and future months will be charged on the same calendar day. For example, if you create an account on May 1, you can expect to be charged on the 1st day of each month for any ad campaigns you created (regardless of the start date of those campaigns). Note: We exclude days 29, 30, and 31 of each month for billing purposes. If you sign up on one of these days, your recurring billing date will be on the 28th of each month.
If you spend more than $500 in your first month of ad placements:
If your running balance exceeds $500 within your first month of ad placements, we will immediately charge your card on file for that amount (rather than waiting until the end of the month), and you will be charged any remaining balance the following month. We charge the balance at this time to ensure your card on file has sufficient funds.
Note: This only applies to those who spend $500 or more on ads in their first month of advertising.
Here is an example: if you sign up for an OfferUp Ads account on May 1 and create an ad campaign with a daily spend of $20, your daily spend will equal $500 on May 25th. Your card on file will then be charged $500 on May 25. You will be charged again on June 1 for the ad campaigns run between May 26th and May 31st.
After your card is charged each month, we will send you a link to download a receipt to your email. This receipt can also be accessed by going to your ads account, clicking Billing on the left, and clicking the receipt you’d like to download. The receipt will include the billing period, receipt ID, amount charged, and a list of your campaigns.
Still need help understanding your receipt? Contact your account manager.
Can I change my daily advertising budget?
Yes! You can change your budget at any time in the portal. You’ll see a default daily amount set, but you can select any amount within the available range. We recommend testing a few different budgets to see what works best for you. Use your advertising performance dashboard to inform your decision on when to adjust your budget. For example, if your ad is underperforming, try increasing your budget or radius.
How are discounts applied?
If you were given a discount, it will be visible on the in-progress invoice in the list of transactions.
Any discounts available to you will be applied to your account automatically. You cannot choose when to apply the discount.
Once the discount has been applied, you will see a record of it in the transaction list of your next receipt, and on the receipt page in your account.
If you have questions about billing for your ads, contact your Account Manager. If you don’t have an Account Manager, contact Customer Support by clicking the Contact Us button below.